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Response times in live chat averaged under 2 minutes, however we were not able to receive the requested information. Live support did not have an answer and advised to contact support via email due to lack of knowledge on the subject. Also, there is no direct phone support, email response times can take way too long. The support quality meets expectations for mid-tier operators but does not reach the premium responsiveness of top-tier brands. Although, the FAQ and Terms sections stand out positively for their clarity and detail, often answering most common questions without needing to contact support.
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